Click & collect guide

Order your favourite authentic African meals, rich soups, pantry treats, and signature suya spices online, then pick them up fresh directly from our Nottingham kitchen. With our 5-star food hygiene rating, every dish is prepared to perfection and packaged ready for your arrival.

Frequently asked questions

Everything you need to know about collecting your online orders, timing, collection address, and picking up your freshly prepared food from Eatbetter.

Where do I collect my order in Nottingham?

Collections take place directly from our kitchen located at 59 Birrell Road, Nottingham, NG7 6LU. Please make sure to check your confirmation email for full arrival details.

How does the click & collect process work?

Simply place your order online through our website, choose the Click & Collect option at checkout, and select your preferred collection timeslot. We will prepare your items fresh and have them packaged ready for you.

Do I need to wait for confirmation before visiting?

Yes, please wait until you have received your official order confirmation before coming to collect. You can also give us a quick call on 07354 739845 to confirm your order is ready for collection.

What proof do I need to bring when collecting?

When you arrive, please present your online order invoice and proof of payment to our team. A member of staff will quickly verify your details and hand over your freshly prepared order.

Do hot meals and cooked soups require advance notice?

Yes, advance notice is required for freshly prepared hot dishes, authentic cooked soups, and catering platters to ensure maximum flavour, quality, and proper food hygiene standards. Shelf products like suya spices, zobo leaves, and pantry treats can typically be assembled faster.

How long will you hold ready-to-eat hot food?

To ensure your meal remains piping hot, fresh, and meets our rigorous 5-star hygiene standards, we hold ready-to-eat hot orders for approximately 30 to 45 minutes after your scheduled collection slot.

Can I pick up pantry items, zobo drinks, and snacks together with hot food?

Absolutely. You can combine our freshly cooked dishes with zobo drinks, chocolate treats, gari parfait, and kitchen essentials in a single order and collect everything at once.

Who can I contact if I am running late?

If you are delayed or need to update your estimated arrival time, please phone us promptly on 07354 739845 so we can keep your food stored at optimal conditions until you arrive.

Ready to order your favourite meal?

Explore our authentic cooked African dishes, savoury suya spices, signature zobo drinks, and pantry favourites prepared with care and love in Nottingham.